Digital Transformation Journey

Do you know why vast majority of people or organizations invest in RPA projects? Actually no one has got the exact answer to this question. But mostly people / organizations invest in RPA projects for cost savings. As such taking the call whether to go-ahead and use the BOT or not is return on investment or ROI. And a positive ROI means that the cost of deploying the BOT was recovered in the saving that BOT has generated. The issue in measuring ROI is that when we are candid with ourselves, the process of calculating ROI’s is massively faulty.  But no worry, let's try to accurately model all the costs and benefits associated with an RPA solution. One thing we should always remember that accuracy of the ROI outcome is totally dependent upon the correctness of our inputs and our expectations.  A slight slippage here & there means, the calculated ROI is often meaningless. Sometimes this factual error is accidental, but other times it is quite intentional. While BOT's often ha...

Don't you think this is very surprising that even after lots of planning, financial analysis & smart investments, majority of organizations miss to achieve the BOT return on investment (ROI). Is this due to a lack of understanding, a lack of insight or a lack of oversight? Personally, I think these are not the true drivers of failure, rather nearly all these failures generate stem from unreasonable expectations. If you closely watch, you will find that most of the business leaders are looking for different ways & means to leaning out their organization, and when a technology like robotics process automation comes along, promising to provide immediate benefits, for little cost, and little effort, they excitedly want to believe those promises. They buy into often crazily optimistic cost or benefits models, in the hope that those benefits will be realized. But with slight slippage here and there, investments in BOT fail to deliver the expected ROI.  If you take a deep dive, yo...

Thomas A Edison said very rightly that “I have not failed. I've just found 10,000 ways that won't work.” You must be wondering Why do so many organizations fail to succeed with RPA? Given the enormous promise of intelligent automation, and its inevitability, why does so many RPA projects fail? Business Leaders are increasingly turning RPA to deliver value to Clients / stakeholders and meet the new organizational imperative to do right. But you will be surprised to know that 30 to 50 percent of early enterprise RPA projects fail. The market for the technology is projected to grow around 31% by 2025, and it’s easy to see why. But nearly half of initiatives fall short of delivering benefits because executives haven’t laid the right groundwork. Most of them design BOT's in the vacuum of business process without actually addressing the complexities of the technology, so majority of them end up with BOT's that do little to solve the planned challenges. To make sense of...