Pick the right process, and automate to the optimal
It is normally viewed that one of the advantages of BOTs is their consistency. BOTs do exactly what they are calibrated/ programmed to do, and this provides consistency and repeatability or even eliminating unpredictability in how a process is performed. However, reduction in unpredictability can be both good and bad, depending upon how we interpret our process performance data, and how we apply it towards this reduction in unpredictability. No doubt, automation eliminates unpredictability or variation. While humans may perform a task with a wide range of skills, BOTs are much more consistent, but they will perform the task the same way each time, every time, unless an exception is experienced. Hence, modeling process performance based upon average process cycle times can often lead to suboptimal choices in process, and suboptimal performance expectations. Operating metrics are often used to identify processes worth automating. It is common to select target processes based u...